EXCHANGES AND RETURNSUpdated 4 months ago

SATISFACTION Guarantee

At Duke Cannon, we stand behind our products and quality controls.  If you are not satisfied with a Duke Cannon product you purchased from Duke Cannon or one of our authorized sellers in the United States, you may request a replacement product, store credit, or a refund within 60 days of the date of purchase.  

To submit a Guarantee request, please Contact Us and have information available regarding where and when you purchased your product.  You may also be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assist Duke Cannon in processing your request. You must submit your Guarantee request within 60 days of the date of original purchase.  

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites/marketplace sellers.  The Guarantee is also limited to original, end-user purchasers in the United States.

Duke Cannon reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where Duke Cannon concludes that the purchaser has abused the Guarantee.  Duke Cannon may amend or terminate the Guarantee at any time without notice.   

If you have any questions regarding whether a seller is an authorized seller of our products, please Contact Us. 

Effective: January 1, 2024