Free shipping is applied at checkout when you reach the $50 threshold. Subscription orders are not eligible for additional discounts, gift cards, or reward points. You will receive an email notification 3 days prior to each shipment processing date.

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 15px; font-weight: 400; color: rgb(0, 0, 0); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, sans-serif; font-size: 16px; letter-spacing: 0.1px; line-height: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Free shipping is applied at checkout when you reach the $50 threshold.&#xA0;Subscription orders are not eligible for additional discounts, gift cards, or reward points.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 15px; font-weight: 400; color: rgb(0, 0, 0); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, sans-serif; font-size: 16px; letter-spacing: 0.1px; line-height: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You will receive an email notification 3 days prior to each shipment processing date. If you wish to make changes to or cancel an order, you must do so before your order processes to avoid charges for that shipment.&#xA0;&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 15px; font-weight: 400; color: rgb(0, 0, 0); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, sans-serif; font-size: 16px; letter-spacing: 0.1px; line-height: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We work hard to ensure our subscribers get first dibs on products, even when items go out of stock and we await replenishment. If an item is discontinued or anticipated to be out of stock for an extended period, we will remove it from your subscription so that all other items continue to process according to your desired schedule.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 15px; font-weight: 400; color: rgb(0, 0, 0); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, sans-serif; font-size: 16px; letter-spacing: 0.1px; line-height: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need help accessing your account or any questions you may have, please reach out to&#xA0;<a href="mailto:support@dukecannon.com" style="box-sizing: border-box; font-weight: 400; color: rgb(0, 0, 0); font-family: &quot;Gotham A&quot;, &quot;Gotham B&quot;, sans-serif; font-size: 1rem; letter-spacing: 0.1px; line-height: 24px;">support@dukecannon.com</a>

THINGS TO NOTE

Send an email to our Customer Support team. The team is happy to help. For wholesale inquiries, please e-mail wholesale@dukecannon.com.

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SHIPPING RATES & LOCATIONS

SHIPPING TIME

SALES TAX

EXCHANGES AND RETURNS

Shipping & Returns

WHAT'S MY ORDER STATUS?

WHAT QUALIFIES FOR FREE SHIPPING?

HOW DO I TRACK MY ORDER?

CAN I EDIT MY ORDER? FOR EXAMPLE: EDIT MY ADDRESS AFTER ORDERING?

WHAT DO I DO IF MY ORDER WASN'T DELIVERED, OR IF IT IS ISN'T AT MY HOUSE WHEN IT SAYS IT WAS DELIVERED?

WHAT IS YOUR RETURN POLICY?

CAN YOU EXCHANGE AN ITEM I PURCHASED FROM ANOTHER WEBSITE OR STORE?

Order FAQs

HOW DO I CREATE AN ACCOUNT?

HOW DO I RESET MY ACCOUNT PASSWORD?

DO YOU OFFER MILITARY OR FIRST RESPONDER DISCOUNTS?

DO YOU OFFER FREE SAMPLES?

DO YOU TEST ON ANIMALS?

WHERE CAN I BUY DUKE CANNON SUPPLY CO. PRODUCTS?

CAN YOU TELL ME MORE ABOUT YOUR CHARITABLE GIVING?

ARE YOUR PRODUCTS FORMULATED FOR SENSITIVE SKIN?

YOUR SOAP IS TOO BIG AND WON’T FIT IN MY HOLDER.

WILL THE PRODUCTS MADE WITH BOURBON OR BEER MAKE ME REEK LIKE ALCOHOL?

DO YOUR FRAGRANCES CONTAIN PHTHALATES?

WILL YOUR PRODUCTS GET ME LAID OR MAKE ME MORE MANLY?

WHO IS DUKE CANNON?

General FAQs

CAN DIGITAL GIFT CARDS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?

CAN A DIGITAL GIFT CARD BE USED TO BUY A GIFT CARD?

CAN MORE THAN ONE DIGITAL GIFT CARD BE USED TOWARDS A PURCHASE?

CAN A DUKE CANNON DIGITAL GIFT CARD BE USED MORE THAN ONCE?

CAN DIGITAL GIFT CARDS BE RELOADED?

CAN I SEND A DUKE CANNON DIGITAL GIFT CARD TO ANOTHER PERSON?

HOW DO I CHECK THE BALANCE OF A DIGITAL GIFT CARD?

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ADDRESS UPDATE

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ADDING ITEMS TO AN EXISTING SUBSCRIPTION

UPDATING PAYMENT METHOD ON FILE

MANAGING SUBSCRIPTIONS