Send an email to our Customer Support team. The team is happy to help. For wholesale inquiries, please e-mail wholesale@dukecannon.com.

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If you purchased your product(s) from another website or retail location, please contact that retailer directly to inquire about its return policy. Our Customer Support team is unable to provide support for product purchased in-store or on any third-

CAN YOU EXCHANGE AN ITEM I PURCHASED FROM ANOTHER WEBSITE OR STORE?

Order FAQs

SHIPPING RATES & LOCATIONS

SHIPPING TIME

SALES TAX

EXCHANGES AND RETURNS

Shipping & Returns

WHAT'S MY ORDER STATUS?

WHAT QUALIFIES FOR FREE SHIPPING?

HOW DO I TRACK MY ORDER?

CAN I EDIT MY ORDER? FOR EXAMPLE: EDIT MY ADDRESS AFTER ORDERING?

WHAT DO I DO IF MY ORDER WASN'T DELIVERED, OR IF IT IS ISN'T AT MY HOUSE WHEN IT SAYS IT WAS DELIVERED?

WHAT IS YOUR RETURN POLICY?

HOW DO I CREATE AN ACCOUNT?

HOW DO I RESET MY ACCOUNT PASSWORD?

DO YOU OFFER MILITARY OR FIRST RESPONDER DISCOUNTS?

DO YOU OFFER FREE SAMPLES?

DO YOU TEST ON ANIMALS?

WHERE CAN I BUY DUKE CANNON SUPPLY CO. PRODUCTS?

CAN YOU TELL ME MORE ABOUT YOUR CHARITABLE GIVING?

ARE YOUR PRODUCTS FORMULATED FOR SENSITIVE SKIN?

YOUR SOAP IS TOO BIG AND WON’T FIT IN MY HOLDER.

WILL THE PRODUCTS MADE WITH BOURBON OR BEER MAKE ME REEK LIKE ALCOHOL?

DO YOUR FRAGRANCES CONTAIN PHTHALATES?

WILL YOUR PRODUCTS GET ME LAID OR MAKE ME MORE MANLY?

WHO IS DUKE CANNON?

General FAQs

CAN DIGITAL GIFT CARDS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?

CAN A DIGITAL GIFT CARD BE USED TO BUY A GIFT CARD?

CAN MORE THAN ONE DIGITAL GIFT CARD BE USED TOWARDS A PURCHASE?

CAN A DUKE CANNON DIGITAL GIFT CARD BE USED MORE THAN ONCE?

CAN DIGITAL GIFT CARDS BE RELOADED?

CAN I SEND A DUKE CANNON DIGITAL GIFT CARD TO ANOTHER PERSON?

HOW DO I CHECK THE BALANCE OF A DIGITAL GIFT CARD?

Gift Card FAQs

WHY SUBSCRIBE?

WHAT IS THE DUKE CANNON SUPPLY DROP?

HOW DO I SIGN UP?

GENERAL QUESTIONS

ADDRESS UPDATE

FREQUENCY/SKIPPING A SUBSCRIPTION

ADDING ITEMS TO AN EXISTING SUBSCRIPTION

UPDATING PAYMENT METHOD ON FILE

MANAGING SUBSCRIPTIONS

THINGS TO NOTE

Subscription FAQs

CAN YOU EXCHANGE AN ITEM I PURCHASED FROM ANOTHER WEBSITE OR STORE?Updated a year ago