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Order FAQs

WHAT'S MY ORDER STATUS?

Once your order ships, you will receive a Shipping Confirmation email that has your tracking #. Click on the tracking number in your Shipping Confirmation email to view the tracking info. Didn't receive an email from us? Check your spam filter or sea

WHAT QUALIFIES FOR FREE SHIPPING?

If you live in the lower 48 and spend $50 on premium grooming goods, we'll cover economy shipping.

HOW DO I TRACK MY ORDER?

You should have received an Order Confirmation Email with your order #. Additionally, you should have received a Shipping Confirmation email that has your tracking #. Click on the tracking number to view the tracking info. If you don't have the track

CAN I EDIT MY ORDER? FOR EXAMPLE: EDIT MY ADDRESS AFTER ORDERING?

Maybe. We can’t change the contents of your order, but if you entered in the wrong address, we might be able to change that if you notify us within 24 hours of your purchase. However, if your order has already been processed, we will not be able to c

WHAT DO I DO IF MY ORDER WASN'T DELIVERED, OR IF IT IS ISN'T AT MY HOUSE WHEN IT SAYS IT WAS DELIVERED?

If you have received confirmation your package has been delivered but it's nowhere in sight, it's very possible it will show up within 24 hours. Sometimes the drivers will mark it delivered when they are in the area. Give it a day and it should arriv

WHAT IS YOUR RETURN POLICY?

At Duke Cannon, we stand behind our products and quality controls.  If you are not satisfied with a Duke Cannon product you purchased from Duke Cannon or one of our authorized sellers in the United States, you may request a replacement product, store

CAN YOU EXCHANGE AN ITEM I PURCHASED FROM ANOTHER WEBSITE OR STORE?

If you purchased your product(s) from another website or retail location, please contact that retailer directly to inquire about its return policy. Our Customer Support team is unable to provide support for product purchased in-store or on any third-